Clinically reviewed by Bülent Ada, BSc.(Psychol.)(Hons.), MAPS · Updated April 2025

Australia is one of the most culturally diverse nations in the world. In Greater Western Sydney — home to Parramatta and the communities we serve at Mind Health — more than half the population was born overseas or has parents who were. Over 200 languages are spoken across the region.

This diversity is a source of profound social richness. It is also a reality that mainstream mental health services have not always responded to well.

For many people from Culturally and Linguistically Diverse (CALD) backgrounds, seeking psychological help can involve navigating layers of complexity that go well beyond scheduling an appointment. This article explores why culture matters so much in mental health — and what culturally informed psychological care actually looks like.

How Culture Shapes Mental Health

Culture shapes everything about how we experience and express distress, what we believe causes it, whether we seek help, and what kind of help we believe will work.

Collectivist versus individualist values

Western psychological models — and most evidence-based therapies — were developed within largely individualist cultural frameworks, where personal autonomy, individual wellbeing, and self-expression are central values.

For people from collectivist cultural backgrounds (including many South Asian, East Asian, Middle Eastern, Pacific Islander, and African communities), the individual self is understood in relation to family, community, and social roles. Distress is often experienced and expressed through this relational lens. “How can I manage my own anxiety” may feel like a strange question when the primary concern is “how do I meet my obligations to my family while not burdening them?”

A culturally sensitive approach doesn’t pathologise collectivist values. It works within them.

Stigma and shame

Mental health stigma — the belief that psychological distress reflects weakness, failure, or character defect — is present in all cultures, but its weight and form vary significantly. In some communities, seeking professional mental health support is associated with deep shame — not just for the individual, but potentially for the family.

For many people from communities where stigma is particularly prominent, the barrier to seeking help is not lack of awareness. It is the calculation of what seeking help might cost in terms of family reputation, community standing, and self-perception.

Effective therapy acknowledges and explores this — it does not dismiss stigma-related concerns as irrational, but helps the person navigate them with support and in a way that respects their community context.

Explanatory models of distress

Different cultural traditions have different explanatory models for psychological distress — different frameworks for understanding what is wrong and what needs to happen to restore wellbeing.

Some communities understand distress through a spiritual or religious lens (a test from God, spiritual imbalance, the result of unresolved ancestral issues). Others frame it in physical or somatic terms — in many languages, there is no exact equivalent for “depression” as a mental state, but there are rich vocabularies for heart heaviness, bodily depletion, or loss of vitality.

These frameworks are not wrong. They are ways of making meaning. A culturally informed psychologist does not require a client to abandon their explanatory framework and adopt a Western one. They work to find language and approaches that bridge between frameworks.

Acculturation stress and intergenerational dynamics

Migration itself is a significant psychological stressor — even when it is a chosen and positive transition. The process of adapting to a new culture (acculturation) involves navigating:

• Language barriers and the cognitive load of operating in a second or third language
• Loss of familiar social networks and community
• Changed roles — particularly when children acculturate faster than parents, creating intergenerational cultural tension
• Discrimination, whether overt or subtle
• Grief for what has been left behind — places, people, roles, a version of oneself that belonged in another context

Refugees and people who have experienced forced displacement carry additional layers — exposure to violence, loss, persecution, and often ongoing insecurity about residency status.

First Nations Social and Emotional Wellbeing

For Aboriginal and Torres Strait Islander Australians, psychological wellbeing is understood within a distinct framework: Social and Emotional Wellbeing (SEWB). This framework recognises the indivisible connections between an individual and their body, mind, family, community, Country, culture, and spirituality.

Western mental health frameworks have historically failed First Nations people in Australia — through a history of institutional harm, the ongoing trauma of colonisation, and services that have not been culturally safe.

Culturally safe mental health support for Aboriginal and Torres Strait Islander people is built on connection to culture and Country as a foundation of wellbeing, recognition of intergenerational trauma, community-led and controlled approaches, and genuine relationship and trust.

Mind Health Associates is committed to working respectfully with First Nations clients and to continuing to learn about culturally safe practice. We acknowledge the Dharug people as the Traditional Custodians of the land on which our Parramatta practice is located.

What Culturally Informed Psychology Looks Like in Practice

Culturally informed (or culturally responsive) psychology is not simply using a translator, or learning a few phrases in another language, or making assumptions about a person based on their cultural background.

It involves:

Cultural humility — an ongoing, reflective posture of curiosity and openness toward the client’s cultural context, rather than assumption of knowledge.

Working with the client’s explanatory framework — understanding what the client believes is wrong and what they believe will help, and building a therapeutic relationship that bridges this with evidence-based approaches.

Acknowledging structural determinants of distress — poverty, discrimination, housing insecurity, and systemic disadvantage are genuine contributors to mental health difficulties. A culturally informed therapist recognises these and does not pathologise responses to genuinely difficult circumstances.

Language access — where language is a barrier, using professional interpreting services rather than requiring family members (particularly children) to interpret sensitive material.

Flexibility of format — recognising that a 50-minute individual talking therapy session may not be the most culturally resonant format for everyone. Family involvement, group approaches, or community-connected support may be more appropriate for some clients.

Awareness of the therapist’s own cultural position — all therapists bring their own cultural assumptions, values, and blind spots. Culturally informed practice involves ongoing examination of these.

Finding a Culturally Informed Psychologist

When seeking a psychologist, it is entirely appropriate to ask:

• “Do you have experience working with clients from [your background]?”
• “What languages do you or your colleagues speak?”
• “How do you approach cultural differences in your clinical work?”

You do not need to find a psychologist who shares your cultural background — though for some people and some presentations, cultural match is important. What matters more is genuine cultural curiosity, humility, and a willingness to follow the client’s lead.

At Mind Health Associates in Parramatta, our clinical team includes psychologists with diverse cultural and linguistic backgrounds, and we work with clients from a wide range of cultural communities across Western Sydney and via telehealth.

Frequently Asked Questions

Why does culture matter in mental health and therapy?

Culture shapes how we experience and express distress, what we believe causes it, whether we seek help, and what help we expect to work. Most evidence-based therapies were developed within individualist frameworks, so they may need adapting for people from collectivist backgrounds where the self is understood in relation to family and community. Culturally responsive care works within a person’s values rather than dismissing them.

What is culturally sensitive therapy?

Culturally sensitive, or culturally responsive, therapy is more than using a translator or learning a few phrases. It involves cultural humility, working with the client’s own explanatory framework for distress, acknowledging structural factors like discrimination and disadvantage, using professional interpreters where needed, offering flexible formats such as family involvement, and the therapist reflecting on their own cultural assumptions and blind spots.

Do I need a psychologist from my own cultural background?

Not necessarily. For some people and presentations, cultural match matters, but what matters more is genuine cultural curiosity, humility, and willingness to follow the client’s lead. It is entirely appropriate to ask a psychologist whether they have experience working with clients from your background, what languages their team speaks, and how they approach cultural differences in their clinical work.

How does stigma affect help-seeking in some communities?

Mental health stigma exists in all cultures but varies in weight and form. In some communities, seeking professional support carries deep shame, not only for the individual but potentially for the family. Often the barrier is not lack of awareness but a calculation of the cost to family reputation and standing. Effective therapy explores these concerns respectfully rather than dismissing them as irrational.

What is Social and Emotional Wellbeing for First Nations people?

Social and Emotional Wellbeing (SEWB) is a framework that understands wellbeing for Aboriginal and Torres Strait Islander people through the connections between an individual and their body, mind, family, community, Country, culture and spirituality. Culturally safe support recognises intergenerational trauma and the harms of colonisation, and is grounded in connection to culture and Country, community-led approaches, and genuine trust.

Related reading

• Family therapy services
• How telehealth widens access
• Contact our Parramatta team

About the author: Bülent Ada is the Principal Psychologist and Founding Director of Mind Health Associates in Parramatta, Sydney. With over 20 years of clinical experience working in one of Australia’s most culturally diverse communities, Bülent is committed to culturally responsive, evidence-based psychological care. Learn more about Bülent.

This article is for informational purposes only and is not a substitute for professional mental health advice.

Ready to take the next step? Mind Health Associates offers culturally sensitive psychological support in Parramatta and via telehealth across Australia. Contact us to discuss your needs and enquire about appointments.