Get Expert Psychological Support — Wherever You Are

Whether you’re managing anxiety, juggling family life, or just need someone to talk to, accessing therapy should be easy. With Mind Health’s Telehealth services, you can speak with a qualified psychologist from the comfort and privacy of your own home — or wherever suits you best.

Convenient. Confidential. Just as Effective.

Our online therapy sessions are secure, evidence-based, and tailored to your needs. Whether you’re seeking individual counselling, couples therapy or mental health support for your child or teen — Telehealth gives you access to expert care, on your terms.

Why Choose Telehealth?

✔ Access from anywhere in Australia — metro, rural or remote
✔ No travel required — save time, avoid traffic, stay comfortable
✔ Flexible appointments — evenings and after-hours available
✔ Involve others — allow family members, carers, caseworkers, or GPs to join sessions remotely
✔ Secure & confidential — compliant with Australian health privacy standards
✔ Works on all devices — mobile, tablet, desktop or laptop

Services Offered via Telehealth

We offer a wide range of psychological services via secure video or phone, including:

✔ General counselling
✔ Medicare-subsidised therapy sessions
✔ NDIS psychology consultations
✔ Employee Assistance Program (EAP) sessions
✔ Couples therapy and relationship counselling
✔ Primary Mental Health Care (PMHC) services
✔ Worker’s Compensation psychology
✔ Group programs, workshops and self-help webinars

What to Expect

Your Telehealth session works just like an in-person appointment — but without the travel. You’ll connect with your psychologist via a secure link at a time that suits you. Sessions are real-time, completely private, and supported across all devices.

If you’re unsure about the process, our team is happy to walk you through the setup — it’s easy to use, even if you’re not tech-savvy.

Ready to Talk?

Access expert care, anywhere. Book your online therapy session today.

Frequently Asked Questions

Can I claim Medicare rebates for Telehealth Services?

Yes. The Australian Government recently announced a whole-population Medicare Telehealth service for anyone with a Mental Health Care Plan. It allows for up to 10 sessions per calendar year.

These sessions attract a small gap payment. Please see our Fees and Rebates for more information.

Does my Private Health Insurance provide cover for Telehealth?

Since the COVID-19 outbreak, the majority of Australian private health funds have agreed to provide coverage for telehealth services provided by psychologists. Please check with your private health insurer for eligibility criteria as conditions may apply.

Are Telehealth Services available on the NDIS?

Yes, Mind Health’ offer NDIS consultations in a safe and protective environment of your preference, including phone, video conference, or face-to-face sessions.

Services provided through the NDIS (National Disability Insurance Scheme) are Government funded and at no charge to the participant.

Mind Health is a fully registered NDIS provider of psychological services (therapeutic supports). We accept plans managed by the NDIS, agency, third-party support providers, or self-managed plans.

The NDIS scheme can be confusing. Please contact us on 1300 084 200, and we can assist you with understanding your funding provided to you, and how you can best access it for psychological services.

Are Telehealth Services available on Worker's Compensation?

Yes, Mind Health’ offer Worker’s Compensation psychology consultations in a safe and protective environment of your preference, including phone, video conference, or face-to-face sessions.

Upon approval, services provided through the SIRA, Comcare, MAA/CTP are insurer funded and at no charge to the client.

Are Telehealth Sessions safe, confidential and secure?

We use secure video conferencing applications that use robust security mechanisms and protocols designed to ensure the confidentiality, integrity, and safety of your Telehealth Sessions.

How do I join a Telehealth or Online Psychology Session?

You have lots of options when it comes to joining a Telehealth Session using Zoom, Coviu, Whatsapp or Skype.

To help you join your therapy session quickly and on time, your Psychologist will send you the information you need ahead of your appointment time.

You can use the desktop app on your Windows or Mac Computer, use a Chrome browser to join online, or even join on the go using your iOS, Android or Windows Phone device.

Note: Are you just trying to prepare for your first Zoom ahead of time? Check out the Getting Started or the Sign Up here.