Latest Updates

New Name, New Home!

Dear valued clients and referrers,

Due to the growing demand for our services, we wish to announce that as of 1 January 2023, Life Psychologists has rebranded to Mind Health and moved to a much larger premise in Parramatta.

The newly renovated state-of-the-art clinic boasts 10 modern consulting rooms, two group meeting rooms, kitchen, an open space waiting room and much greater facilities. We aim is to cater for our growing base of clients and multidisciplinary team of mental health specialists and allied health professionals.

 

The new location is much closer to Parramatta Train Station giving ease of access for our clients who travel by public transport.

We can’t wait to see you at the new space, and thank you for your continued trust in our services.

Best Regards,
Bulent Bill Ada
Director
Mind Health

Latest Updates

Policy Update

Update Fees, Pre-payment and Cancellation Policy Effective July 1, 2023

Dear valued clients,

Effective from July 1, 2023, we are updating our booking and cancellation policies. We believe this will improve appointment availability and our overall service efficiency.

We understand these changes may take some time to adjust to and we appreciate your understanding. Please do not hesitate to reach out if you have any questions.

Thank you for your continued trust in our services.

Best Regards,
Mind Health

Dear valued clients,

Effective from July 1, 2023, we are updating our booking and cancellation policies. We believe this will improve appointment availability and our overall service efficiency.

We understand these changes may take some time to adjust to and we appreciate your understanding. Please do not hesitate to reach out if you have any questions.

Thank you for your continued trust in our services.

Best Regards,
Mind Health

Medicare Rebate Information:

For those eligible for a Medicare rebate, this will be processed once we receive your referral and Mental Health Care Plan. You can submit these documents through our online portal or by emailing info@mindhealth.com.au. Alternatively, you may also request your GP to fax it to us at 1300 829 955.

Pre-payment Policy:

All appointments booked online will now require full payment at the time of booking. While this pre-payment is non-refundable, we understand that plans can change. Therefore, you can transfer your payment to a rescheduled appointment if you give us at least 48 hours' notice.

Cancellation Policy:

Our updated policy now requires a minimum of 48 hours' notice to reschedule or cancel an appointment. This allows us to better manage our psychologists' time and availability for other clients. Please note, cancellation requests made within less than 48 hours will result in a 50% charge, and less than 24 hours of your appointment will result in a full fee charge.

We kindly ask you to call us at 1300 084 200 between 9:00am - 5:00pm, Monday to Friday, for all appointment rescheduling or cancellation needs. For Monday appointments, please notify us by the preceding Friday. Unfortunately, we can no longer accept cancellations via text or email.

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