The referral pathways guide
Read with intention
Meet the cliniciansClosed-loop reporting
You receive an initial letter and progress updates, so you're never left wondering.
For GPs & referrers
Refer with confidence.
Fast triage, the right clinician, and clear letters back. We contact your patient within one business day.
How referrals work at Mind Health Registered referrer? Sign in to the Referrer Hub
Why refer to us
Your patients in good hands.
The right match
Clinicians across anxiety, trauma, mood, ADHD and assessment, so your patient is matched to the right one.
All funding pathways
We handle the admin for Medicare MHCP, NDIS, DVA, Workers Comp and CTP.
We also take direct referrals for assessments and reports: ADHD and autism, cognitive and IQ, memory, neuropsychological and medico-legal.
How to refer
Three ways to send a referral.
Use whatever fits your workflow. Each reaches our intake team directly.
1
HealthLink SmartForms
Send from Best Practice, MedicalDirector, Genie or your usual software. It pre-fills from the patient record, and you get an acknowledgement back.
HealthLink EDI · mindhlthSee how it works 2Fax or email
Fax to 1300 829 955 or email our intake team. We'll confirm receipt the same business day.
Email referrals 3Online form
Open at any hour, triaged first thing next morning. For urgent referrals, phone is fastest.
Open the formWhat happens after you refer
GP visit
A Mental Health Treatment Plan, or a private referral.
Refer
One smart form for GP, NDIS, EAP, workplace and legal referrals.
Triage
Every referral within one business day.
Matched & booked
The client is contacted and matched on need, approach and fit. Urgent referrals are flagged at triage.
Letters back
An initial letter, then consented updates.
Make it easy
What to include.
On the referral
- A Mental Health Treatment Plan (for Medicare rebates)
- The patient's presenting concern and any history
- Current medications and other treating practitioners
- Any risk concerns or urgency
- Preferred format (in person or telehealth)
For your practice
Our referrer one-pager
How to refer, our team, what we do, and fees and rebates, on one A4 page with a QR code to our referral form. Print one for your reception desk.
Online referral
Send a referral now.
Two minutes, fully secure, and we confirm receipt by email.
- Matched & offered a time after a free triage
- Closed-loop letters back to your practice
- Encrypted and confidential
Referral received
Thank you. Your referral is with our intake team. We'll confirm by email and contact your patient to book, usually within one business day. For anything urgent, call intake on 1300 084 200.
Reference: —For referring GPs
A referral pathway that keeps you in the loop
For referrers
Send your first referral today.
Secure messaging, fax, email or the online form. We match your patient after a free triage and write back to you.
ConfidentialReply within one business dayMedicare rebates may apply
