Accessibility Statement

Access to psychological care includes access to information about it. Mind Health is committed to making this website, and the practice behind it, usable by as many people as possible. That holds whatever technology you use and however you navigate.

This statement explains the standard we work to, what we’ve built in so far, where the limits are, and how to tell us when something isn’t working for you. That last part matters most: if any part of this site gets in your way, we want to hear about it and fix it.

1. The standard we work to

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA across this website. Accessibility isn’t a box we ticked once. New pages and features are checked against this standard as they’re built, and existing pages are reviewed as the site evolves.

2. What we’ve built in

Measures currently in place across the site include:

• Semantic structure. Meaningful headings, landmarks and lists let screen readers move through pages the way sighted visitors scan them.
• Keyboard navigation. The site can be used without a mouse, including menus, forms and expandable sections, and every page has a “skip to content” link.
• Text alternatives. Meaningful images carry descriptive alt text, and decorative flourishes are hidden from assistive technology.
• Colour contrast. Text and interface colours are chosen against WCAG AA contrast ratios, and colour is never the only way information is conveyed.
• Reduced motion. Animations and parallax effects respect your device’s “reduce motion” setting. The moving home page also carries its own Reduce motion button that stills it and remembers your choice.
• Readable by design. Generous type sizes, clear link styling, and layouts that reflow on any screen size or zoom level.

3. Known limitations

Some parts of the experience, such as online booking and secure telehealth video, run on third-party platforms whose accessibility we don’t fully control. We choose these providers with accessibility in mind, and if one presents a barrier we’ll always offer another way, such as booking by phone. Some older downloadable documents may not yet meet the site’s own standard. We’re progressively remediating these, and will provide any document in an alternative format on request.

4. Visiting the practice

Our rooms are at Suite 1, Level 3, 20 Wentworth Street, Parramatta. Everyone’s access needs are different, so rather than make general claims, we’d ask you to contact us before your first visit. Tell us what would make attending easier: mobility access, sensory considerations, a support person, an interpreter, or anything else. We’ll tell you honestly what we can arrange, and work with you on the rest.

5. Telehealth as an access option

Travelling to Parramatta can be a barrier for mobility, energy, distance, sensory or any other reason. If it is, telehealth sessions offer the same clinicians and the same care by secure video, from wherever suits you. Many clients use telehealth because it removes access barriers, and you can switch between online and in-person at any time.

6. Tell us what isn’t working

Feedback is how this statement stays honest. If you find a page you can’t use, content you can’t read, or anything else about the website or the practice that shuts you out, please tell us. We’ll acknowledge your feedback promptly, and where there’s a barrier we can remove, we will.

If any part of this site doesn’t work for you, we want to fix it. You shouldn’t have to work around it.

If you’re not satisfied with our response, you can raise a complaint with the Australian Human Rights Commission at humanrights.gov.au.

7. About this statement

This statement was prepared in July 2026 and is reviewed as the website changes. It covers this website and the accessibility of our services generally; for how we handle your information, see our Privacy Policy.