The referral pathways guide
Read with intention
Meet the cliniciansSupport for your people after a critical incident.
After a serious incident at work, a psychologist can support the people involved: on-site, in our rooms or by telehealth.
By arrangement. Critical incident support isn’t a standing service yet. Ask us, and we’ll talk through what we can arrange for your team.
What support looks like, and why it matters.
Support is voluntary, offered to the people who want it, and shaped around your team and what happened.
Support, shaped to the event
Agreed with you, in writing, before we start.
- Confidential one-to-one sessions for affected staff
- Guidance for managers on supporting their team in the days after
- Check-ins in the weeks that follow, and referral on where someone needs ongoing support
We don’t run group debriefing sessions; support is one-to-one and voluntary, which is what current Australian guidance recommends.
A recognised hazard
SafeWork NSW’s Code of Practice on managing psychosocial hazards at work lists exposure to traumatic events as a hazard.
- Employers must manage psychosocial risks so far as is reasonably practicable
- Including consulting workers, and reviewing controls after a serious incident
- SafeWork NSW’s Psychosocial Advisory Service: 13 10 50
Private for your people
What a staff member says in a session stays between them and their clinician.
- You see de-identified usage, never individual details
- Staff can book directly and confidentially
- Pricing in writing before we start; no lock-in
How it starts.
Call us during business hours and we will talk it through with you.
- 1
Call us
Ring 1300 084 200 (Mon–Fri 9am–5pm). Tell us what happened, who was affected, and where your people are.
Step one - 2
We agree a plan
Who needs support, where and when: on-site, in our rooms or by telehealth. You get the pricing in writing first.
Step two - 3
Support and check-ins
Staff who want support see a clinician. We check in over the following weeks and help anyone who needs more to find it.
Step three
Fees.
Critical incident support is a private service invoiced to the employer, with pricing in writing before we start. For a staff member with an accepted workers compensation claim, see our workers compensation page.
Before you book, answered.
How soon can you help?
Is it confidential for my staff?
Do staff have to attend?
Do we need an EAP with you first?
Where does the support happen?
What does it cost?
Talk to us about your team.
Tell us what has happened and who is affected. We will suggest what would help and put the pricing in writing.
